Privacy Policy

Sunbae (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or make a purchase from us.

1. Information We Collect

When you use our website or make a purchase, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Delivery Address
  • Payment Information (processed securely via third-party providers such as Stripe or PayPal)

Non-Personal Information

  • IP address
  • Browser type and version
  • Pages visited on our site
  • Time and date of visit
  • Device information

2. How We Use Your Information

  • We use the information we collect to:
  • Process and fulfill your orders
  • Deliver products to your provided address (free delivery within Dubai)
  • Communicate with you about your orders
  • Provide customer support
  • Improve our website, products, and user experience
  • Send occasional promotions and product updates (only if you opt in)

3. Data Security

Your personal information is securely stored and handled. All payment transactions are encrypted and processed through secure third-party payment gateways. We do not store your credit/debit card details on our servers.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and gather analytics about website performance. You can disable cookies in your browser settings at any time.

5. No Exchange or Return Policy

Please note that Sunbae does not offer exchanges or returns. All sales are final. We encourage you to review product details carefully before placing an order. If there is an issue with your order (e.g., damaged or incorrect product), please contact us within 24 hours of receiving it at [Insert Contact Email or Phone Number].

6. Free Delivery Within Dubai

We offer free delivery across all areas of Dubai. Orders are typically delivered within [Insert delivery timeframe, e.g., 1–3 business days]. For deliveries outside of Dubai, shipping charges may apply.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time

To exercise these rights, contact us at [Insert Contact Email].

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.